In order to help investigate this issue further, we need to gather more information. Below are all the details that will help escalate this issue:
– A Non-graphical MTR
Below are details on how to conduct these tests:
– (Windows)WinMTR or (Linux)mtr
If your operating system is Windows, then you may use WinMTR. You may get WinMTR from the URL below:
And can get instructions on how to properly use it below:
From a Linux operating system, you may run the following command:
mtr -r -c 100 -n <IP or Domain Name>
This test should be conducted from your location or your clients that are having trouble accessing our network Or to your location from the server. Once the test has completed, please paste those details directly into the this ticket, or you may attach them as a file or image. Please note that we need a 100 count MTR to and from your server.
We also will require the IP Address you are connecting from to reach your server. This IP would be used to conduct tests from our location back to you. You may find this IP by going to http://www.whatismyip.com.
In order to get the best accurate results, we recommend ether taking the firewall down, or allow echo and ICMP requests, so the server doesn’t drop traffic. If you could, please attach these details to the ticket ether in a text file, or copy/paste them.
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